Business Process Management & Quality Management Processes

Consulting

Training

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Methodology

Consulting & Facilitation - Business Process Quality Management Systems (ISO9001 QMS compliance)

Commercial Business Model Review/development
We work with your Management Team on the development/review of your Commercial Business model – with the emphasis on Competitive Advantage & ensuring your Customer satisfaction. This business model provides relevance & context for the business process focus described below.

Functional Analysis & Key Business process Identification, Risk assessment & mapping
The Functions & Key Business Processes required to support the Commercial offering are defined & mapped. This process includes a structured Risk Assessment of each process which provides the basis for the subsequent control mechanisms formalised in Process Documentation.

Process Capability Evaluation
The ability of your Organisation to formally evaluate your business processes using an internationally recognized Process Auditing & Process Capability rating system is created & entrenched.

We work at the ‘heart of your organisation’ as an integral component of your management team. We provide expert resources to align your value proposition with your service or manufacturing strategy, tailoring and facilitating the related implementation to ensure a high return on investment.

We work with your management team -

Benchmarking
Assessing the capability of your processes to meet your customers' requirements and International Standards

Aligning the Marketing & Manufacturing Strategies
For the process to be effective within your total organisation, complete synergy between the Marketing & Manufacturing strategy is critical. To this end, we ensure this strategy alignment through various Executive workshops, which result in practical and functional strategies that support your business direction, ownership and accountability

Tailoring the Solution
Based on your particular and required sequencing of implementation, the appropriate and relevant modules and critical information are selected and tailored accordingly

Facilitation & Implementation
We provide assistance throughout all relevant levels of your organization - from Executive Management to the Shop floor

Measuring Performance
We closely verify and audit all aspects of the process to ensure entrenchment of the system within your organization as well as continuous improvement

Training & Skills Development
We provide complete support for the Manufacturing Excellence Systems you select, ensuring long-term sustainability within your organisation

Ongoing On-line Support
We provide you with an online service which keeps your Quality Management Team up to date with the current Best Practices in key areas of QM ranging from Risk Assessment methodologies to document control practices.

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Quality Management Training Courses Training intervention: Target group: Duration: Intro to ISO 9001 in an Integrated Risk Management Strategy National & or Site Steercom 1 Day  Intro to ISO 9001 in an Integrated Risk Management Strategy Download the datasheet Business Process Auditing - Advanced QMS Task Team 3 Days Business Process Auditing - Advanced Download the datasheet Business Process Auditing - Basic QMS Task Team 2 Days Business Process Auditing - Basic Download the datasheet Business Process Management QMS Task Team 3 Days Business Process Management Download the datasheet Commercial Business Model Development & Process Identification & Mapping National & or Site Steercom 2 Days Commercial Business Model Development & Process Identification & Mapping Download the datasheet e-learning ISO9001:2008 Benefits and QMS Requirements QMS Task Team 6 Hours Depending on Prior Learning e-Learning ISO9001:2008 Benefits and QMS Requirements Download the datasheet e-learning ISO9001:2008 Internal Auditor QMS Task Team 6 Hours Depending on Prior Learning e-Learning ISO9001:2008 Internal Auditor Download the datasheet e-learning ISO9001:2008 Quality Management System Overview QMS Task Team 2 Hours Depending on Prior Learning e-learning ISO9001:2008 Quality Management System Overview Download the datasheet FoodBev SETA Registered QMS Implementation Best Practices ISO9001:2008 QMS Task Team 8 Days (over 4 months) QMS Implementation Best Practices ISO9001:2008 Download the datasheet ISO14000 Systems Auditing SHE & Risk Control Officers, Engineering Managers, Production Managers, and SHE Managers 3 Days Delegates will gain a thorough understanding of the requirements of the International Standard and will gain an overview of Environmental Law in RSA.  Delegates will gain the skills to conduct Systems Audits using the basics of the Process Approach to Auditing. Download the datasheet Junior Supervisor Line Supervisors 3 Days Junior Supervisor Datasheet under review, please contact our training administrator for further information Process Control Training Line Supervisors 2 Days Process Control Training Download the datasheet Process Mapping, Writing Procedures & Work Instructions QMS Task Team 2 Days Process Mapping, Writing Procedures & Work Instructions Download the datasheet QMS BP for Supervisors Line Supervisors 2 Days QMS BP for Supervisors Datasheet under review, please contact our training administrator for further information Quality Control Line Supervisors 2 days Quality Control Datasheet under review, please contact our training administrator for further information Root Cause Analysis Management, Senior Supervisors, Technicians and Engineers 1 Day This highly practical interactive workshop will equip your key personal with the skills & knowledge to conduct effective root cause analysis, reducing risk & the cost of repetitive issues in your organisation. Download the datasheet Senior Supervisor Line Supervisors 5 days Senior Supervisor Datasheet under review, please contact our training administrator for further information View Training Dates
Quality Management Software and Online Support Software Quality Action Request Application Non Conformance Corrective Action Customer Complaints Incident Reporting Auditing & Audit Management Application Business Process Audit Activity Audits		On-line Quality Manager   Gold Platinum Email notification of revised QMS process / procedure Change / update explained & discussed Change contextualised for specific client Telephonic / Email support with regard to implementation / facilitation

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